![]() This is apparently a fairly common issue with the company. This is convenient for them, since they can now say that they've "not gotten written notification" about a cancellation and will charge users anyways, without recourse. Their response was "we don't have to provide a warning as we're in the EU and so we don't". I brought up that they do not provide any warning about the significant charges and had I gotten a warning about the upcoming charge this would (or should) not have been a problem as I could have contacted them earlier about the error in their system. I've now paid $110 USD for service I cannot even use for the year I just "paid" for, lost hundreds of hours of content created, and World Anvil still holds my payment information (they allegedly cannot delete my card info), and for all I know will do the same thing to me again a year from now. ![]() I've lost access to all of the content I had previously created as well with my group. Apparently the email is the only thing they will accept, regardless of account status.īecause I brought up this issue with them, as punishment in retaliation they have now disabled my subscription and are telling me to delete my account, but they are not reimbursing the money they charged today. I checked my emails and did not have a cancellation email from them from a year ago. I was told that unless I can produce an email they had allegedly previously sent to me showing that I had cancelled the services a year ago, they would not reimburse the charge, even though their website clearly shows my account in the cancelled status. I didn't think this would be a large deal as I had already cancelled previously and contacted them within an hour or two of the charge. I hadn't used the service in several months so I immediately contacted World Anvil and told them about the issue. I always do this as a best practice with all services specifically to avoid situations like this, and have not had an issue with any other service I used along side it (D&D Beyond, Roll20, etc). I had previously subscribed a year ago, and while the service itself was great, I was shocked when I was hit with the charge, as I had previously cancelled my subscription with the company on the same day I did my one-year subscription. Today I woke up to a $110 USD charge for a full year's subscription to World Anvil. Overall, this App/Company provide a useful service with passion and a profound understanding of the requirements. This is a known issue and joining the Discord Community addresses the Problem, as support is plentiful and friendly there (and the company is also present for any major problems). If you weren't there when the feature was added, chances are high you misinterpret how to use it or know it's there. This leads me to the only major downside of the overall experience, the documentation can be thin or completely missing. The development cycle is bonkers, there are upgrades and even new features at least weekly, some of which are requested by the users through the built-in suggestion board. The base assumption is that you actually want to share what you create. I have been steadily upgrading my subscription to get access to the new features they include and can't say I regret it, but the Application is perfectly serviceable with a free account. Working with the company was a breeze, even going so far as to sorting a botched order for a gift subscription out after I failed to read everything the check-out page told me. The features are almost overwhelmingly plentiful and despite there being an obvious direction on how you should approach your world building (not in what but how) it is a fine change of pace and actually lead me to more actual writing and less thinking about organization. After trying most of the mature ones, I stuck here. I have been a steady user of this application for about two years after looking into the market as a whole and seeing what I can find. Writing and sharing your Work has never been this easy or accessible.
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